This Refund & Cancellation Policy outlines how KTCCruises manages flight cancellations, refunds, and related matters. By confirming your flight reservation with us, you agree to the terms and conditions outlined in this policy.
Your flight reservation is confirmed when you receive an official confirmation email from KTCCruises. Please check all details carefully upon receipt and notify us immediately if any discrepancies are found.
Full payment is required at the time of booking unless otherwise specified in your confirmation or special promotion. In some cases, a deposit may be accepted, with the remaining balance due prior to departure.
If you wish to cancel your flight, you must submit a written cancellation request via email to KTCCruises customer service. The date we receive your cancellation request will determine the applicable cancellation fees.
- 60+ days before departure: 10% of total fare or $100 per person (whichever is higher).
- 30–59 days before departure: 25% of total fare.
- 15–29 days before departure: 50% of total fare.
- 0–14 days before departure or no-show: 100% cancellation fee — no refund.
Certain promotional fares, last-minute deals, and exclusive offers are non-refundable. These fares will be clearly marked at the time of booking, so you can make an informed decision before confirming your reservation.
If you are eligible for a refund, it will be processed to the original payment method within 30 business days after approval of your cancellation request. Please note that refund processing times may vary depending on your bank or card provider.
Refunds apply only to the flight fare itself. Non-refundable items such as service fees, booking fees, insurance premiums, or third-party services (e.g., baggage fees, seat selection fees) are not refundable.
In the event of force majeure (natural disasters, pandemics, strikes, government restrictions, etc.), KTCCruises may provide partial refunds, future travel credits, or allow rescheduling based on the airline’s policies and circumstances.
If your flight is canceled by the airline, we will notify you immediately and assist you with rebooking options or a refund, according to the airline’s terms and conditions.
If you are unable to travel due to a medical emergency, you may request a cancellation with medical documentation. Refunds or credits for medical cancellations are subject to approval by both KTCCruises and the airline.
If only part of your booking (such as one passenger) is canceled, applicable fees will be adjusted based on the remaining booking and seat occupancy.
If you fail to board your flight without notifying us in advance, a 100% cancellation fee will be applied, and no refund will be issued.
KTCCruises strongly recommends purchasing travel insurance to cover unforeseen events such as trip cancellations, delays, medical emergencies, or loss of baggage. Insurance is not included in your booking and must be purchased separately.
Refund processing times may vary based on your bank or card provider. We are not responsible for delays caused by financial institutions and encourage you to contact them if necessary after your refund is processed.
KTCCruises reserves the right to update this Refund & Cancellation Policy at any time. The latest version of this policy will apply to all new bookings made after the date of the update.
If you have any questions or concerns regarding this Refund & Cancellation Policy, please contact KTCCruises customer service. We are happy to assist you and ensure your flight experience is as seamless and enjoyable as possible.
