This Refund & Cancellation Policy outlines how KTCCruises ("we", "our", or "us") manages cancellations, refunds, and related services for cruise bookings. By confirming your cruise booking, you acknowledge and accept the terms of this policy.
Your cruise reservation is confirmed when you receive an official booking confirmation email from KTCCruises.
Full payment is required at the time of booking, unless otherwise specified in your confirmation email or as part of special promotional offers or discounts.
If you decide to cancel your cruise booking, cancellation fees will apply, based on the time of cancellation relative to your departure date.
- More than 60 days before departure: 10% of the total fare or a minimum of $100 per person.
- 30–59 days before departure: 25% of the total fare.
- 15–29 days before departure: 50% of the total fare.
- 0–14 days before departure or no-show: 100% cancellation fee (no refund).
Special promotional fares, last-minute deals, or limited-time offers may be non-refundable. These will be clearly identified at the time of booking, so you can make an informed decision.
To cancel your booking, please contact KTCCruises customer service by email or through your account on our website. The date we receive your cancellation request will determine the applicable fees.
If a refund is applicable, it will be processed back to your original payment method within 30 business days from cancellation confirmation. Refund times may vary depending on the processing time of your payment provider.
Only the cruise fare is eligible for refund (if applicable). Non-refundable items include booking fees, third-party excursions, travel insurance, and credit card fees.
If your cruise is canceled or disrupted due to force majeure events such as natural disasters, pandemics, strikes, or government restrictions, KTCCruises may offer you a refund, partial refund, or future travel credit depending on the circumstances and the cruise line’s policy.
If your cruise is canceled by the cruise line, we will notify you and provide you with the available options, including refund or rebooking according to the cruise line’s policy.
In the case of medical emergencies, you may be eligible for a refund or credit if you provide supporting medical documentation. Refunds are subject to approval by both KTCCruises and the cruise line.
Failure to board the cruise without prior cancellation notice (no-show) will result in a 100% cancellation fee with no refund or credit issued.
KTCCruises highly recommends purchasing travel insurance to cover unforeseen cancellations, trip delays, or emergency situations. Travel insurance is not included in the cruise fare and must be purchased separately.
Refund processing times may vary depending on the payment method used and your financial institution. KTCCruises is not responsible for any delays caused by third-party payment processors or financial institutions.
KTCCruises reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. The version of the policy in effect at the time of your booking will apply to your reservation.
If you have any questions about this Refund & Cancellation Policy or need assistance with your booking, please contact KTCCruises customer service. We are here to assist you with your travel needs and ensure a smooth and enjoyable cruise experience.
